Privacy policy
Privacy Policy — Celestrova
Celestrova operates this store and website—including all related information, content, features, tools, products, and services—to provide you (the customer) with a curated shopping experience (collectively referred to as the “Service”). Celestrova is powered by Shopify, which enables us to deliver the Service. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, make purchases, interact with, or otherwise engage with us through the Service. If there is any conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of your personal information, this Privacy Policy will prevail.
Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read and understood how we collect, use, and disclose your information as described herein.
Personal Information We Collect or Process
“Personal Information” refers to information that identifies, relates to, or can reasonably be associated with you or another individual. Personal Information does not include anonymized or de-identified data that cannot reasonably be used to identify you.
Depending on how you use the Service, your location, and applicable law, we may collect or process the following categories of Personal Information, including inferences drawn from such information:
Contact Information
Your name, address, billing address, shipping address, phone number, and email address.
Financial Information
Credit/debit card numbers, payment card details, financial account information, transaction details, payment methods, and payment confirmations.
Account Information
Your username, password, security questions, preferences, and general settings.
Transaction Information
Items you viewed, added to cart, wishlisted, purchased, returned, exchanged, canceled, as well as historical transaction records.
Communications & Contact Records
Information you provide when contacting us, including customer support inquiries.
Device Information
Information related to your device, browser, or network connection, including IP address and unique identifiers.
Usage Information
Details about how and when you browse or use the Service.
Sources of Personal Information
We may collect Personal Information from the following sources:
Directly from you
When you create an account, make purchases, contact us, or otherwise provide information.
Automatically through the Service
When you browse or interact with the website, including through cookies and similar technologies.
From service providers
Such as payment processors, analytics providers, IT partners, and customer support tools.
From partners or other third parties
How We Use Personal Information
Depending on how you interact with our Service, we may use your information for purposes including:
Providing, personalizing, and improving the Service
Including order processing, payments, shipping, returns/exchanges, account creation, customer service, remembering preferences, and personalizing the shopping experience.
Marketing and advertising
Including sending promotional emails or messages, displaying targeted ads on our Service or other websites based on your activity, and offering personalized product recommendations.
Security and fraud prevention
Including verifying accounts, detecting fraudulent or malicious activity, ensuring safe transactions, and maintaining security.
Communicating with you
Providing customer support, answering inquiries, and maintaining business relationships.
Legal obligations
Complying with applicable laws, responding to lawful requests, participating in litigation, and handling potential violations of our policies.
How We Disclose Personal Information
We may disclose your Personal Information for legitimate business purposes, including:
To Shopify and service providers
For IT management, payments, data analytics, customer support, cloud storage, shipping, and logistics.
To business and marketing partners
To deliver marketing services and advertisements. These partners may use your information for their own purposes under their own privacy policies.
With your direction or consent
Such as for shipping, social media integrations, or other third-party features you choose to use.
Within our corporate group or affiliates
In connection with business transfers
Such as mergers, acquisitions, bankruptcy, or restructuring.
For legal or safety reasons
Including responding to subpoenas, enforcing our policies, or protecting rights and safety.
Relationship with Shopify
The Service is hosted by Shopify, which collects and processes Personal Information about your interactions with our store. Information submitted through the Service may be transmitted to Shopify and third parties (which may be outside your country) to support and improve the Service.
We also use Shopify’s enhanced features, which involve aggregated data from interactions across merchants. In such cases, Shopify is responsible for processing your Personal Information. To learn more about Shopify’s privacy practices or your applicable rights, please see the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.
Third-Party Sites & Links
The Service may contain links to third-party websites or platforms that we do not own or control. We are not responsible for the privacy, security, or accuracy of these sites. Information shared on public or semi-public platforms may be visible to others.
Providing such links does not constitute endorsement unless otherwise stated.
Children’s Data
The Service is not intended for children, and we do not knowingly collect Personal Information from minors as defined by local law. If you believe your child has provided information to us, please contact us to request deletion. To our knowledge, we do not “sell” or “share” Personal Information of minors under 16.
Data Security & Retention
While we use reasonable security practices, no system is infallible. Information sent to us may not be secure during transmission.
We retain Personal Information only as long as necessary for account maintenance, service delivery, legal compliance, dispute resolution, or enforcing agreements.
Your Rights & Choices
Depending on your location, you may have rights such as:
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Right to access/know
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Right to delete
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Right to correct
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Right to data portability
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Right to opt out of sale/sharing or targeted advertising
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Right to manage communication preferences
Residents of the UK/EEA may also have rights to:
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Object or restrict processing
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Withdraw consent
To exercise your rights, contact us using the information below.
Celestrova will not discriminate against you for exercising your rights. We may need to verify your identity before processing your request.
Complaints
If you have concerns about how we handle your data, contact us using the details below.
You may also have the right to appeal decisions or file a complaint with your local data protection authority.
International Transfers
Your Personal Information may be transferred, stored, or processed outside your country.
If transferred outside the EEA or UK, we use approved legal mechanisms such as Standard Contractual Clauses unless the destination is deemed adequate.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in practices or laws. Updated versions will include a revised “Last Updated” date and, where required by law, additional notice.
Contact Information
If you have questions about our privacy practices or wish to exercise your rights, please contact us:
Under applicable data protection laws, we are the data controller responsible for your Personal Information.