Terms of service

Celestrova — Terms & Conditions

Welcome to Celestrova (“this Website”). By accessing or using this Website and any related services (collectively, the “Services”), you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions, as well as any other policies referenced herein, including our Privacy Policy, Shopping Policy, Disclaimer, and Personal Data Collection Statement.

Please read all policies carefully before using this Website.

Celestrova reserves the right to update, revise, or modify this Website, its policies, agreements, and these Terms & Conditions at any time without prior notice. You are encouraged to review this page periodically for any changes.

1. Account Registration

Certain Services may require you to register an account. By creating an account, you agree to provide information that is true, accurate, current, and complete in all respects. Please refer to our Privacy Policy for details on how your personal information is used.

Individuals under 18 years old must obtain consent from a parent or guardian before registering or using our Services. Celestrova reserves the right to accept orders from customers aged 18 and above only.

You are responsible for maintaining the confidentiality of your account and password and for all activities conducted under your account. If you suspect unauthorized access or use of your account, you must contact us immediately.

2. Prohibited Activities

We may take action on your account, including suspension or termination, if the following activities are detected:

  • Attempting to conceal the use of multiple accounts

  • Interfering with or disrupting any aspect of our Services

  • Posting or transmitting unlawful, harmful, threatening, abusive, defamatory, vulgar, obscene, hateful, discriminatory, or otherwise objectionable content

  • Sending spam or unauthorized promotional messages

  • Impersonating others or providing false information

Celestrova reserves the right to terminate any account at its sole discretion. Notice of termination will be sent via email.

We also reserve the right to modify or discontinue any Service without prior notice. Celestrova shall not be liable for any unavailability of the Website at any time.

3. Intellectual Property

All software, content, text, audio, music, video, images, photographs, and graphics on this Website are the intellectual property of Celestrova or its licensors and are protected under copyright and international intellectual property laws.

Unauthorized copying, reproduction, modification, distribution, or publication of any content is strictly prohibited.

This Website is intended for personal and non-commercial use only. Any commercial use requires explicit written authorization from Celestrova.

Unauthorized use may lead to civil or criminal liability.

4. Third-Party Links

This Website may contain links to third-party websites or resources not operated or controlled by Celestrova. We are not responsible for the content, accuracy, or availability of such external sites and shall not be liable for any damages or claims arising from their use.

Users access third-party websites at their own risk and are subject to their respective terms and policies.

5. Eligibility to Purchase

To make a purchase on Celestrova, you must:

  • Be at least 18 years old

  • Hold a valid payment method accepted by Celestrova

  • Ensure that all information provided (including email, name, phone number, and payment details) is accurate and valid

All items are subject to availability. Products placed in the shopping cart are not reserved and may be purchased by other customers.

Purchases made on this Website are for personal use only and must not be used for resale or commercial distribution.

6. Disclaimer

Descriptions related to the metaphysical properties of crystals, Feng Shui, zodiac signs, or astrology are not scientifically proven and are provided for reference only.

6A. Product Descriptions

Celestrova strives for accuracy in product descriptions and Website content. However, we do not guarantee that all content is error-free, complete, or up-to-date.

As each natural stone is unique, products may differ slightly from photos. Images shown on the Website represent randomly selected items. Customers cannot request individual stone selection.

6B. Natural Imperfections

Natural stones may feature inherent characteristics such as:

  • Internal fissures

  • Mineral inclusions

  • Color variations

  • Small pits or black spots

These are natural and not considered defects. Each piece is pre-selected for quality, but variations are unavoidable.

6C. Size Variations

Bead sizes may vary by approximately 0.1–0.8mm depending on the batch.

6D. Color Variations

Color differences may occur due to lighting conditions and screen displays.

7. Pricing

Prices displayed on this Website are shown in the currency determined by your IP location. By placing an order, you agree to the price presented unless a clear error is present.

While we strive for accuracy, pricing errors may occur. If we discover a pricing discrepancy for any ordered product, we will notify you immediately. You may choose to reconfirm or cancel the order. If we cannot reach you, the order will be cancelled.

8. Payment Methods

We accept most major credit cards as well as digital payment options such as Apple Pay and Google Pay.
By making a payment, you confirm that you are the rightful owner of the payment account or have authorization to use it.

If your payment provider declines the transaction, Celestrova is not responsible for delays or failure to ship.

9. Order Acceptance

After placing an order, you will receive an email acknowledging receipt. This does not constitute acceptance.
Your order is accepted only when we send a shipping confirmation email.

Celestrova reserves the right to refuse any order for reasons including, but not limited to:

  • Product out of stock

  • Product failing to meet quality standards

  • Delivery restrictions

  • Pricing or description errors

  • Failure to obtain payment authorization

  • Failure to meet purchasing eligibility criteria

If issues arise, our customer service team will contact you as soon as possible.

Governing Law

These Terms & Conditions are governed by the laws of the United States.
Any disputes arising from these Terms shall be subject exclusively to the jurisdiction of U.S. courts.